Device not recognised

There are two ways to review your footage via computer:

• Via direct USB connection
  • Insert the supplied USB cable into your device
  • Plug the USB cable into your computer's USB port
• Via SD card adapter
  • Gently remove the SD card from your device
  • Insert it to an SD card adapter
  • Insert the adapter to your computers SD card reader

We recommend reviewing the footage using Quicktime (Mac) or Windows Media Player (Windows).

If for any reason your device is not recognised, please try the following:

• Check your SD card
  • SD card should be a Class 10 microSD card
  • Check the list of recommended SD cards at cycliq.com/sdcards
• Perform a master reset using the instructions here
• Ensure your Fly12 is fully charged (LED will illuminate green)
• Make sure the firmware is up to date. Instructions can be found here
• Try to use a different USB cable
• Try to check other USB ports
• Try to use an SD card adapter
• Try using a different computer

If you're still unable to get your Fly12 recognised, please submit a ticket with our support team here.