Not recording

For the device to record properly, it needs to have a supported SD card and a proper charge.

If for any reason your Fly12 will not record properly, please try the following:

• Check your SD card
  • SD card should be a Class 10 microSD card
  • Check the list of recommended SD cards at cycliq.com/sdcards
• Perform a master reset using the instructions here
• Ensure your Fly12 is fully charged (LED will illuminate green)
• Reformat your SD card using the instructions here
• Make sure the firmware is up to date. Instructions can be found here

If you're still unable to record on your Fly12, please submit a ticket with our support team here.