My Fly6 GEN 3 Won't Turn On

To turn on your Fly device, press and hold the power button for approximately 3-4 seconds.  If your device does not turn on please proceed with the following:

1. Confirm that the device is charging 
   • When charging the 12 o'clock indicator LED on the bezel will be red
   • When fully charged the 12 o'clock indicator LED on the bezel   will turn green
     • If the LED light does not come on at all please proceed with Charging Issue troubleshooting
2. Attempt to turn on the device by pressing and holding the power button for approximately 3-4 seconds. 
3. If the device does not turn on push the device into Deep Sleep Mode
4. Once the device has entered Deep Sleep Mode quick press the Power button once to turn Gen3 on
   • Holding down the power button to bring it out of Deep Sleep Mode can brick the device
5. Plug the device into the computer and test to see if you get a connection
6. Remove the SD Card and try to turn the device on
   • If the device turns on without an SD card inserted please start on SD Card Read Error troubleshooting

If you're still unable to turn your device on, please submit a ticket with our support team here

If possible please provide us with photos of the front and sides of the device when you lodge your ticket

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My Fly6 GEN 3 is turning off unexpectedly

Reasons your Fly6 Gen3 may be turning off:

• If Idle mode is enabled, the device will turn off after 15 minutes of being stationary
• If Incident Protection mode is enabled and triggered, the device will turn off 30 minutes after being tilted more than 60 degrees.
  • Note: when Incident Protection mode is triggered, the device will sound 3 beeps in quick succession.
• The SD card reached capacity with locked files 

To check whether idle and incident protection mode are enabled, or to disable them: 

1. Turn on your Fly6 Gen3 by holding down the power button for approximately 3-4 seconds. 
2. Connect to your Fly6 Gen3 using the CycliqPlus Mobile App
3. Go to 'Settings' and select 'System configuration'
4. Turn off 'Idle mode' and 'Incident Protection'
5. Format the SD card
6. Ensure the device is fully charged

Test to see if this has resolved the issue, if the problem persists please proceed with the following:

1. Connect to the CycliqPlus Mobile App
2. Select 'Settings'
3. Reset to default settings
4. Confirm reset

If the device is still unexpectedly turning off please perform a Bench Test:

1. Connect to your Fly6 Gen3 using the CycliqPlus Mobile App
2. In 'Settings' please select 'System Configuration'
3. Sync date & time
4. Confirm that Idle Mode and Incident Protection are turned off
5. Format the SD card
6. Click Save
7. Fully charge your device until the 12'oclock indicator LED turns green
8. Place the unit on top of a flat surface and turn it on
9. Note the time you switch the unit on
10. Connect your device to the computer and turn the device on
11. Check the time on the latest recorded video

If your Fly6 GEN 3 is still turning off unexpectedly, please submit a ticket with our support team here. When submitting a ticket please provide us with the Bench Test start time and the DCIM file containing the footage during this test, as well as photos of the front and sides of the device if possible.

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My Fly6 GEN 3 is not turning off

To turn your Fly6 Gen3 off, press and hold the power button for approximately 3-4 seconds. If for any reason your Fly6 Gen 3 does not turn off please try the following: 

1. Perform a Master Reboot
   1. Must be powered on to perform this reboot
   2. Hold down the 'Q' button for 10 seconds
      • This reboot may cause the LED and the communications to shut down, however the device will continue recording

If the device still does not turn off you will need to reset the device to factory defaults

1. Connect to your Fly6 Gen3 using the CycliqPlus Mobile App
2. Select 'Settings'
3. Tap 'Reset to default settings'
4. Confirm reset

If you're still unable to turn your device on, please submit a ticket with our support team here.

If possible please provide us with photos of the front and sides of the device when you lodge your ticket.